Terms of Service
Effective date: October 14, 2026
These Terms of Service ("Terms") govern your use of the Louisville Garage Doors website at https://www.louisvillegaragedoors.com, our website chat, our newsletter, and our text messaging program. These Terms are an agreement between you and Louisville Garage Doors ("we," "us," or "our"), serving Louisville, Kentucky and the surrounding areas.
By using our website, chat, newsletter, or texting program, you agree to these Terms. Please also read our Privacy Policy at https://www.louisvillegaragedoors.com/privacy-policy, which explains how we collect and use your information.
Our Website
Our website gives general information about our garage door repair, installation, replacement, and opener services for homes and businesses in the Louisville area. We may change or remove content at any time.
Any repair, installation, product, or other work is governed by the written estimate or agreement you approve, not by these Terms. You must be 18 or older to request service or agree to receive text messages from us.
Acceptable Use
You agree not to:
Use our website, chat, or texting program for anything unlawful
Give false information, or use someone else's name or contact details
Interfere with or disrupt the website or its security
Scrape, copy, or collect data from the website using automated tools
Send spam or harmful, offensive, or abusive content
Website Chat
Our website chat runs on a third-party platform. Some responses may be generated automatically, including by artificial intelligence. These responses are for general information only. They are not a quote, a diagnosis of your garage door, or a substitute for an evaluation by one of our technicians.
Do not use chat or text for urgent safety issues. If your door is stuck, off track, or has a broken spring or cable, do not try to operate it. Call us at (502) 381-5530. If anyone is in immediate danger, call 911.
Chat conversations are recorded and stored as described in our Privacy Policy.
SMS Text Messaging Terms
Program description. Louisville Garage Doors sends text messages about your service, such as appointment confirmations, technician arrival notices, updates on door orders and deliveries, estimate and invoice notices, and review requests. If you agree, we may also send maintenance reminders and promotions.
How to opt in. You can opt in by checking the unchecked, optional SMS box on a form on our website, by agreeing in our website chat, or by telling us in person or by phone. Opting in is optional and is not a condition of any purchase.
By opting into Louisville Garage Doors' SMS program, you agree to receive marketing and transactional messages. Message and data rates may apply. Message frequency varies. Reply STOP to opt-out or HELP for help. Carriers are not liable for delayed or undelivered messages.
Required disclosure. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Message frequency. Message frequency varies based on your service and how you interact with us.
Message and data rates. Message and data rates may apply, depending on your mobile plan.
How to opt out. Reply STOP to any message at any time. You will receive one confirmation message, and then we will stop texting you.
How to get help. Reply HELP to any message, call us at (502) 381-5530, or email us at csmith@louisvillegaragedoors.com.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Delivery. We cannot guarantee that every message will be delivered. Do not rely on text messages for urgent or emergency needs.
Your number. By opting in, you confirm that you own the mobile number you provided or that you regularly use it.
Privacy. Our Privacy Policy at louisvillegaragedoors.com/privacy-policy explains how we handle your information. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes.
Newsletter and Email
If you sign up for our newsletter, we will send you periodic emails with garage door tips, seasonal reminders, and offers. You can unsubscribe at any time using the link in any email.
Website Visitor Information
Our website uses cookies and may use a visitor identification service, as described in our Privacy Policy. You can limit this by blocking or deleting cookies in your browser settings.
Our Content
The text, photos, videos, logos, and other content on our website belong to Louisville Garage Doors or the parties who licensed them to us. You may view the content for your own personal, noncommercial use. You may not copy, sell, or reuse it without our written permission.
Third-Party Links and Services
Our website links to third-party sites and tools, such as the Pro Door Systems Design Your Door tool and how-to videos on YouTube. We do not control those sites and are not responsible for their content, products, or practices. Your use of them is governed by their own terms.
Disclaimer
Our website, chat, newsletter, and texting program are provided "as is" and "as available," without warranties of any kind, to the extent permitted by law. Warranties on our work or on products we install come only from your written agreement with us and from the manufacturer's warranty.
Limitation of Liability
To the extent permitted by law, Louisville Garage Doors is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website, chat, newsletter, or texting program.
Indemnification
You agree to defend and hold harmless Louisville Garage Doors, its owners, and its team from any claims, losses, or expenses arising from your misuse of our website, chat, newsletter, or texting program, or from your violation of these Terms.
Governing Law
These Terms are governed by the laws of the Commonwealth of Kentucky. Any dispute will be handled in the state or federal courts located in Jefferson County, Kentucky.
Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this page and change the effective date above. Continuing to use our website, chat, newsletter, or texting program means you accept the updated Terms.
General
If any part of these Terms is found unenforceable, the rest stays in effect. These Terms are the entire agreement between you and us about your use of our website, chat, newsletter, and texting program.
Contact Us
Louisville Garage Doors Serving Louisville, KY and surrounding areas
Phone: (502) 381-5530 Email: csmith@louisvillegaragedoors.com